Sponsorship opportunities Ms. Anh Nguyen Country Event Director Tel: +844 39 33 56 11 ext 18 Fax: +844 39 33 56 10 HP: +849 06 06 16 88 Email: anh_nguyen@idg.com.vn Speaking opportunity Ms. Anh Hoang Conference Development Manager Tel: +844 39 33 56 11 ext 25 HP: +849 83 19 10 86 Email: anh_hoang@idg.com.vn
Delegate Registration EnquiryMr. Toan MaiEvent Attendee ManagerTel: +844 39 33 56 11 ext. 21HP: +84 915 579 211Email: toan_mai@idg.com.vn
Delegate Registration Enquiry
Mr. Toan MaiEvent Attendee ManagerTel: +844 39 33 56 11 ext. 21HP: +84 915 579 211Email: toan_mai@idg.com.vn
Dear our Distinguished Guests, We would like to express our sincere thanks for your time and interest in attending ASEAN Banker Forum 2011. We hope the event has met its objective in providing an interactive platform for bankers to meet and discuss development trends towards a modern and service-oriented banking sector in Vietnam and ASEAN region. We also hope you all found the conference experience helpful and enjoyable. We appreciate your comments and feedback for further improvements in the future.
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EVENT SUMMARY
Featuring the theme: "Retail banking: Identifying key successful factors and The role of technology in building banks’ competitive advantages”, Keynotes and Discussions during the two-day Conference at ASEAN Banker Forum 2011 focus on: • Evaluation of Retail banking market in Vietnam: Opportunities and Challenges • Key successful factors for retail banks development in Vietnam • The role of information technology in developing retail banking in Vietnam • Initiatives/ proposals for the development of retail banking in Vietnam in the upcoming years
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EVENT HIGHLIGHTS
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FEATURED SPEAKERS
General Deputy Director, Sacombank
General Deputy Director, Vietinbank
CEO, Smartlink Card., JSC
CEO, V.N.B.C
Head of E-channels, Techcombank
Regional Sales Director, SecureMetric Technology Group
Audit Partner, KPMG
Financial Services Solution Leader, Asia Pacific, Capgemini Financial Services GBU
Virtualization Practice Director of ViFX - NetApp’s partner
Marketing and Business Development Manager, Integrated Service Solutions, Diebold
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ARTICLES ABOUT ASEAN BANKER FORUM 2011
Vietnamese
English
Bàn cách giúp dịch vụ ngân hàng bán lẻ nội “cất cánh”
Vietnam-world’s most dynamic bank card market
Nhiều công nghệ mới cho ngân hàng năm 2012
ASEAN banking forum opens in Ho Chi Minh City
Tài sản ngân hàng Việt Nam xếp thứ 5 Đông Nam Á
Experts talk up retail banking sector
Thị trường thẻ ngân hàng Việt Nam năng động nhất thế giới Tiêu dùng không dùng tiền mặt sẽ đạt trên 22% Ngân hàng bán lẻ: Phân khúc còn nhiều tiềm năng Mảnh đất màu mỡ cho ngân hàng bán lẻ
ASEAN Banker Forum 2011 on TV
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Polaris Software Products: Polaris' strength lies in its people comprising world-class bankers, peerless information technology experts and quality assurance champions who ensure the best possible outcomes for customers. With talent strength of over 12,000 solution architects, domain consultants and techno bankers, the company owns the largest set of Intellectual Properties in the form of a comprehensive product suite, IntellectTM Global Universal Banking (GUB). IntellectTM GUB is a pure play Service Oriented Architecture (SOA) based application suite comprising 10 key platforms and over 95 products, for delivering mission-critical solutions for Retail Banking, Corporate Banking, Treasury and Liquidity Management, Core Banking, Capital Markets, Asset & Wealth Management and Insurance. The revolutionary Intellect GTB M 180TM on the other hand is the most comprehensive enterprise transaction banking architecture engineered to deliver enhanced efficiency through every stage of operations in Securities, Cash Management, Liquidity Management, Trade Finance, and Treasury. It is distinctly superior in technology and functionality, and comes with an unprecedented lifecycle assurance. The Intellect suite gives us the opportunity to tap market potential in 60 countries in the world to enable banks and financial institutions deliver services efficiently. Sourcing: The company services global customers from its Centers of Excellence called ‘CoE’ that were created to equip businesses with the right enterprise management systems, technology, tools and methods enabling them to make the best of their IT investments. Additionally, FT EntityTM, the Polaris Extended Technology Facility deploys a proprietary and proven multi dimensional engagement model that spans the Global Sourcing Continuum with IP-led accelerated results, increased reliability and lower cost per transaction. FT EntityTM uses special tools to protect business innovation, while eliminating traditional delays. It recognizes the criticality of scope-time-cost and its modular change implementation ensures seamless customer experience. TIS Inc. is one of the leading companies providing total IT services in Japan. We have been providing the user oriented services and solutions for 40 years. Now our human resource is over 8,000 employees and our Data Center has reached up to 98000m2, which are the largest scale in Japan. One of our features is our great experiences in the field of financial risk management and payment in major Japanese finance institutions. Through these experiences, TIS offers the solutions to ASEAN customers with our business know-how and technology skills, for your success in business. Samsung Electronics Co., Ltd. Factory: #938, 1A Highway, Linh Trung, Thu Duc, HCMC, Vietnam Tel: (84-8) 3821 1111 Fax: (84-8) 3827 9700 Website : www.samsung.com/vn Samsung Electronics Co., Ltd. is a global leader in semiconductor, telecommunication, digital media and digital convergence technologies with 2010 consolidated sales of US$135,8 billion. Employing approximately 190,500 people in 206 offices across 68 countries, the company consists of seven independently operated business units: Visual Display, Mobile Communications, Telecommunication Systems, Digital Appliances, IT Solutions, Semiconductor and LCD. Recognized as one of the fastest growing global brands, Samsung Electronics is a leading producer of digital TVs, memory chips, mobile phones and TFT-LCDs. For more information, please visit www.samsung.com/vn Our Banking Solutions Capgemini collaborates with clients to meet their unique needs in their time frame and budget. We understand your business and offer an array of solutions to increase the economic strength of your enterprise in areas such as: • Increase customer retention and deepen customer relationships • Improve operational efficiencies • Meet compliance requirements in an ever-changing regulatory landscape • Lower system costs through disciplined testing and quality assurance. We are dedicated to delivering a wide range of services which includes: • IT Strategy, Governance & Architecture • Strategy and Transformation Consulting • Program and Project Management • Business Information Management • Consulting & implementation of Industry packages o Core Banking o CRM, ERP, BI, Risk Management … • System Integration • Testing New contact center products enable companies to compete more effectively through personalized customer experiences across media channels • Avaya Aura Contact Center 6.2 enhances agent-assisted experiences with new expert collaboration capabilities, direct integration with social media • Avaya Aura Experience Portal drives automated service with greater speed, savings • New products reflect consumer shift to multimedia—40% of consumers prefer alternate methods of contact for customer service Avaya, a global provider of business communications and collaboration solutions and services, today announced new contact center products that address the challenges businesses face in delivering superior customer sales and service in a multimedia world. The new products help improve both agent-assisted and automated service to drive more personalized and seamless customer experiences across today’s growing array of media channels. Secure Metric http://www.securemetric.com/v2/news_d.php?id=71 http://www.securemetric.com/v2/news_d.php?id=73 Over the next few years, banks in Vietnam will need to rethink their strategies as they respond to the sweeping changes in their markets and the regulatory environment. Forward-thinking banks compete by acting quickly and efficiently to dramatically lower operations cost while turning the data they already have into actionable insights, in order to develop new products, address new segments and win in new markets. Therefore, banks are faced with a unique challenge to store and analyze ever-expanding “big data” sets that hold potential business value. With the new IBM Netezza Appliance, banks in Vietnam can now more easily sift through petabytes of data, including online and mobile phone transactions, loan and credit processing, electronic client records and sales information. Banks can also analyze this information to reveal new trends on consumer sentiment, product safety, and sales and marketing effectiveness. Unlike competitive technologies, the new appliance can be up and running in 24 hours and analyze data at a much lower cost per terabyte. Verint Systems will showcase its latest online survey management and Enterprise Feedback Management solutions, featuring the market's most comprehensive Voice of the Customer (VoC) software and services offering. This is designed to help forward-thinking organizations implement a single vendor solution set for collecting, analyzing and acting on customer insights gathered from across the enterprise. Earlier this month, Verint announced its position in the “Leaders” quadrant of the newly published “Magic Quadrant for Contact Center Workforce Optimization”, an annual report from research and advisory firm Gartner, Inc. Verint was awarded this leaders’ position based on the company’s completeness of vision and ability to execute. Be operated in accordance with ISO 27001, Payoo provide connectivity solutions and operational bill payment services, sell your ID card, top-up ... for banks, enabling them to easily obtain new services and modern facilities to serve the Internet Banking customers, promote the development of non-cash payment under the policy of the Government.This solution provides banks to develop new services through existing channels such as counter bank transactions, Internet Banking, SMS Banking, Phone Banking, ATMs of the bank with the most convenient and safe help banks to attract customers and compete with other banks. Help reduce investment costs to develop, manage merchant directly connected, cut printing costs of transactions, reduce risk when customers withdraw cash to buy goods. There are additional sources of funding at low cost from an increase in deposit balance of the card account and personal account of the seller and custody accounts and accounts at the Bank of VietUnion.The leading service providers such as Ho Chi Minh City Electricity, Ho Chi Minh City Water Supplier, Viettel, FPT, Viettel, FPT, SCTV and representatives of retail chains including Co.op, Citimart, A Telecommunications all together with VietUnion have activated the centralized bill payment gateway based on Payoo e-wallet system.With this gateway, customers could made online payment for their daily household bills in a fast and easy way (connecting to their internet banking account) or offline bill at retail chains connected with Payoo.The technology for VietUnion’s e-payment network is supported by Japan’s NTT Data who last month decided to invest in the Vietnamese company with a 40 per cent stake. Products: Kiosk, Cash Deposit Machine, ATM Cash withdrawal Software Solution: Biometric Authentication, Marketing on Self-Service Terminal, Cross-Selling….. Crown Records Management, the world’s third largest provider of business information-storage services, has made a strategic investment in building another state-of-the-art records management center near Kuala Lumpur, Malaysia. Crown Malaysia’s additional records management facility is currently under construction on target for completion on April 12, 2012. The facility is located just outside Kuala Lumpur international airport (KLIA) within a new office park designated for ‘clean’ light industrial hi-tech firms. Compass Plus provides comprehensive, integrated and flexible software and services that help financial institutions meet rapidly changing market demands. Our diverse customer base spans retail banks, processing centres, national switches and personalisation centres across dozens of counties in Europe, Asia, Africa, the Middle East, and North & South America. With seventeen years experience, Compass Plus helps build and manage electronic payment systems that generate new revenues and improve profits for its customers. OLYMPIC Banking System is an interactive and integrated banking information system based on a systemic approach to the bank. It consists in specialized systems which complement each other in order to meet the requirements of the most demanding banking institutions. The OLYMPIC Banking System has been chosen by over 300 banks and financial institutions spread over more than 50 countries across Europe, Asia, Africa and the Americas. Service quality remains a constant priority and as such, ERI’s clients are provided with all the necessary services to run successful projects including consulting services, project management, customization analysis, development assistance with parameterization, maintenance and training. Panduit Net-Access and Net-Serv Cabinet Systems are now available in white. White Net-SERV and Net-Access Cabinets can reduce the lighting requirements in a data center by an estimated 30% to cost-effectively achieve reduced power consumption. Since white color reflects light throughout the data center, the lighting can be lowered. Improving lighting efficiency assists companies in achieving LEED certification. The Honeywell End to End IP Surveillance Solutions - Everything goes IP - including security systems. As a leader in the industry, our IP Surveillance Solution Honeywell Universal Surveillance (HUS) offers a powerful, practical and user-friendly integrated IP platform to customers for different surveillance needs. Honeywell - the Smart Choice of IP Security Management. NTT Data Group has announced it will hold a 40% stake in VietUnion Online Services Corporation in a bid to further penetrate the electronic payment system market in Vietnam. With its capital contribution and technical support, VietUnion is expected to dominate the electronic payment market.For the second consecutive year, APC by Schneider Electric has won the CIO Best Choice Product for UPS Award. The award was presented at the CIO Summit 2011 with the theme “CIO: Vision and Responsibility” held on 28 September 2011 at the Sheraton Hotel, Hanoi. The CIO Summit 2011 is organized by the International Data Group (IDG Vietnam) in conjunction with the National Steering Committee on ICT - Ministry of Information and Communications (MIC), Ministry of Home Affairs and VCCI.The CIO ASEAN annual awards ceremony is organized for the purpose of honoring the 12 most exceptional ASEAN CIOs. Within the CIO Summit, CEO & CIO Best Choice Product Award is an annual activity to leverage outstanding IT products and vendor solutions. For the second consecutive year, APC by Schneider Electric was awarded CIO Best Choice Product for UPS. Minh Tuan Nguyen, Channel Director, ITB, Vietnam accepted the CIO Best Choice Product for UPS on behalf of APC by Schneider Electric on 28 September 2011, at the awards ceremony.
Polaris Software
Products: Polaris' strength lies in its people comprising world-class bankers, peerless information technology experts and quality assurance champions who ensure the best possible outcomes for customers. With talent strength of over 12,000 solution architects, domain consultants and techno bankers, the company owns the largest set of Intellectual Properties in the form of a comprehensive product suite, IntellectTM Global Universal Banking (GUB). IntellectTM GUB is a pure play Service Oriented Architecture (SOA) based application suite comprising 10 key platforms and over 95 products, for delivering mission-critical solutions for Retail Banking, Corporate Banking, Treasury and Liquidity Management, Core Banking, Capital Markets, Asset & Wealth Management and Insurance. The revolutionary Intellect GTB M 180TM on the other hand is the most comprehensive enterprise transaction banking architecture engineered to deliver enhanced efficiency through every stage of operations in Securities, Cash Management, Liquidity Management, Trade Finance, and Treasury. It is distinctly superior in technology and functionality, and comes with an unprecedented lifecycle assurance. The Intellect suite gives us the opportunity to tap market potential in 60 countries in the world to enable banks and financial institutions deliver services efficiently. Sourcing: The company services global customers from its Centers of Excellence called ‘CoE’ that were created to equip businesses with the right enterprise management systems, technology, tools and methods enabling them to make the best of their IT investments. Additionally, FT EntityTM, the Polaris Extended Technology Facility deploys a proprietary and proven multi dimensional engagement model that spans the Global Sourcing Continuum with IP-led accelerated results, increased reliability and lower cost per transaction. FT EntityTM uses special tools to protect business innovation, while eliminating traditional delays. It recognizes the criticality of scope-time-cost and its modular change implementation ensures seamless customer experience. TIS Inc. is one of the leading companies providing total IT services in Japan. We have been providing the user oriented services and solutions for 40 years. Now our human resource is over 8,000 employees and our Data Center has reached up to 98000m2, which are the largest scale in Japan. One of our features is our great experiences in the field of financial risk management and payment in major Japanese finance institutions. Through these experiences, TIS offers the solutions to ASEAN customers with our business know-how and technology skills, for your success in business.
Samsung Electronics Co., Ltd. Factory: #938, 1A Highway, Linh Trung, Thu Duc, HCMC, Vietnam Tel: (84-8) 3821 1111 Fax: (84-8) 3827 9700 Website : www.samsung.com/vn Samsung Electronics Co., Ltd. is a global leader in semiconductor, telecommunication, digital media and digital convergence technologies with 2010 consolidated sales of US$135,8 billion. Employing approximately 190,500 people in 206 offices across 68 countries, the company consists of seven independently operated business units: Visual Display, Mobile Communications, Telecommunication Systems, Digital Appliances, IT Solutions, Semiconductor and LCD. Recognized as one of the fastest growing global brands, Samsung Electronics is a leading producer of digital TVs, memory chips, mobile phones and TFT-LCDs. For more information, please visit www.samsung.com/vn
Our Banking Solutions Capgemini collaborates with clients to meet their unique needs in their time frame and budget. We understand your business and offer an array of solutions to increase the economic strength of your enterprise in areas such as: • Increase customer retention and deepen customer relationships • Improve operational efficiencies • Meet compliance requirements in an ever-changing regulatory landscape • Lower system costs through disciplined testing and quality assurance. We are dedicated to delivering a wide range of services which includes: • IT Strategy, Governance & Architecture • Strategy and Transformation Consulting • Program and Project Management • Business Information Management • Consulting & implementation of Industry packages o Core Banking o CRM, ERP, BI, Risk Management … • System Integration • Testing
New contact center products enable companies to compete more effectively through personalized customer experiences across media channels • Avaya Aura Contact Center 6.2 enhances agent-assisted experiences with new expert collaboration capabilities, direct integration with social media • Avaya Aura Experience Portal drives automated service with greater speed, savings • New products reflect consumer shift to multimedia—40% of consumers prefer alternate methods of contact for customer service Avaya, a global provider of business communications and collaboration solutions and services, today announced new contact center products that address the challenges businesses face in delivering superior customer sales and service in a multimedia world. The new products help improve both agent-assisted and automated service to drive more personalized and seamless customer experiences across today’s growing array of media channels.
Secure Metric
http://www.securemetric.com/v2/news_d.php?id=71 http://www.securemetric.com/v2/news_d.php?id=73
Over the next few years, banks in Vietnam will need to rethink their strategies as they respond to the sweeping changes in their markets and the regulatory environment. Forward-thinking banks compete by acting quickly and efficiently to dramatically lower operations cost while turning the data they already have into actionable insights, in order to develop new products, address new segments and win in new markets. Therefore, banks are faced with a unique challenge to store and analyze ever-expanding “big data” sets that hold potential business value. With the new IBM Netezza Appliance, banks in Vietnam can now more easily sift through petabytes of data, including online and mobile phone transactions, loan and credit processing, electronic client records and sales information. Banks can also analyze this information to reveal new trends on consumer sentiment, product safety, and sales and marketing effectiveness. Unlike competitive technologies, the new appliance can be up and running in 24 hours and analyze data at a much lower cost per terabyte.
Verint Systems will showcase its latest online survey management and Enterprise Feedback Management solutions, featuring the market's most comprehensive Voice of the Customer (VoC) software and services offering. This is designed to help forward-thinking organizations implement a single vendor solution set for collecting, analyzing and acting on customer insights gathered from across the enterprise. Earlier this month, Verint announced its position in the “Leaders” quadrant of the newly published “Magic Quadrant for Contact Center Workforce Optimization”, an annual report from research and advisory firm Gartner, Inc. Verint was awarded this leaders’ position based on the company’s completeness of vision and ability to execute.
Be operated in accordance with ISO 27001, Payoo provide connectivity solutions and operational bill payment services, sell your ID card, top-up ... for banks, enabling them to easily obtain new services and modern facilities to serve the Internet Banking customers, promote the development of non-cash payment under the policy of the Government.This solution provides banks to develop new services through existing channels such as counter bank transactions, Internet Banking, SMS Banking, Phone Banking, ATMs of the bank with the most convenient and safe help banks to attract customers and compete with other banks. Help reduce investment costs to develop, manage merchant directly connected, cut printing costs of transactions, reduce risk when customers withdraw cash to buy goods. There are additional sources of funding at low cost from an increase in deposit balance of the card account and personal account of the seller and custody accounts and accounts at the Bank of VietUnion.The leading service providers such as Ho Chi Minh City Electricity, Ho Chi Minh City Water Supplier, Viettel, FPT, Viettel, FPT, SCTV and representatives of retail chains including Co.op, Citimart, A Telecommunications all together with VietUnion have activated the centralized bill payment gateway based on Payoo e-wallet system.With this gateway, customers could made online payment for their daily household bills in a fast and easy way (connecting to their internet banking account) or offline bill at retail chains connected with Payoo.The technology for VietUnion’s e-payment network is supported by Japan’s NTT Data who last month decided to invest in the Vietnamese company with a 40 per cent stake.
Products: Kiosk, Cash Deposit Machine, ATM Cash withdrawal Software Solution: Biometric Authentication, Marketing on Self-Service Terminal, Cross-Selling…..
Crown Records Management, the world’s third largest provider of business information-storage services, has made a strategic investment in building another state-of-the-art records management center near Kuala Lumpur, Malaysia. Crown Malaysia’s additional records management facility is currently under construction on target for completion on April 12, 2012. The facility is located just outside Kuala Lumpur international airport (KLIA) within a new office park designated for ‘clean’ light industrial hi-tech firms.
Compass Plus provides comprehensive, integrated and flexible software and services that help financial institutions meet rapidly changing market demands. Our diverse customer base spans retail banks, processing centres, national switches and personalisation centres across dozens of counties in Europe, Asia, Africa, the Middle East, and North & South America. With seventeen years experience, Compass Plus helps build and manage electronic payment systems that generate new revenues and improve profits for its customers.
OLYMPIC Banking System is an interactive and integrated banking information system based on a systemic approach to the bank. It consists in specialized systems which complement each other in order to meet the requirements of the most demanding banking institutions. The OLYMPIC Banking System has been chosen by over 300 banks and financial institutions spread over more than 50 countries across Europe, Asia, Africa and the Americas. Service quality remains a constant priority and as such, ERI’s clients are provided with all the necessary services to run successful projects including consulting services, project management, customization analysis, development assistance with parameterization, maintenance and training.
Panduit Net-Access and Net-Serv Cabinet Systems are now available in white. White Net-SERV and Net-Access Cabinets can reduce the lighting requirements in a data center by an estimated 30% to cost-effectively achieve reduced power consumption. Since white color reflects light throughout the data center, the lighting can be lowered. Improving lighting efficiency assists companies in achieving LEED certification.
The Honeywell End to End IP Surveillance Solutions - Everything goes IP - including security systems. As a leader in the industry, our IP Surveillance Solution Honeywell Universal Surveillance (HUS) offers a powerful, practical and user-friendly integrated IP platform to customers for different surveillance needs. Honeywell - the Smart Choice of IP Security Management.
NTT Data Group has announced it will hold a 40% stake in VietUnion Online Services Corporation in a bid to further penetrate the electronic payment system market in Vietnam. With its capital contribution and technical support, VietUnion is expected to dominate the electronic payment market.
For the second consecutive year, APC by Schneider Electric has won the CIO Best Choice Product for UPS Award. The award was presented at the CIO Summit 2011 with the theme “CIO: Vision and Responsibility” held on 28 September 2011 at the Sheraton Hotel, Hanoi. The CIO Summit 2011 is organized by the International Data Group (IDG Vietnam) in conjunction with the National Steering Committee on ICT - Ministry of Information and Communications (MIC), Ministry of Home Affairs and VCCI.The CIO ASEAN annual awards ceremony is organized for the purpose of honoring the 12 most exceptional ASEAN CIOs. Within the CIO Summit, CEO & CIO Best Choice Product Award is an annual activity to leverage outstanding IT products and vendor solutions. For the second consecutive year, APC by Schneider Electric was awarded CIO Best Choice Product for UPS. Minh Tuan Nguyen, Channel Director, ITB, Vietnam accepted the CIO Best Choice Product for UPS on behalf of APC by Schneider Electric on 28 September 2011, at the awards ceremony.
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